Terms & Conditions

In order to avoid any misunderstandings regarding bookings the following are our Terms and Conditions to which all bookings are subject. Written or e-mailed confirmation of the booking from the client implies acceptance of these Terms and Conditions. In these Terms and Conditions the expression “Client” means the person, firm or company making the booking.


Confirmation

Any provisional telephone requests for training or orders must be confirmed on our booking form by E Mail, Post or Fax within seven days of first contact unless otherwise agreed


Payments

An invoice will be issued upon confirmation of your booking, and the total is to be paid within 30 days from the date of the invoice or before the course start date, whichever is soonest unless a prior agreement has been made with Essential First Aid Services Ltd.

We reserve the right not to carry out training where the invoice has not been settled before the course begins unless a prior agreement has been agreed.

We reserve the right (under Late Payment of Commercial Debts (Interest) Act, 1988) to charge the customer on any overdue amount at the rate of 8% per month, compounding monthly.

In the event of fewer students attending a course than had been booked, the client will still be charged for the class size rate they originally requested (unless previously agreed in writing).

CERTIFICATES WILL NOT BE ISSUED UNTIL INVOICES ARE PAID.


We accept the following payment methods


By Post

Make your cheque payable to Essential First Aid Services Ltd, cross it A/C Payee only and write your invoice number on the back.  Post payment to:  Essential First Aid Services Ltd, 38 Penzance Way, Nuneaton, Warwickshire, CV11 6FW

We do not accept post dated cheques.


By BACS

Our BACS details are:

Account Name: Essential First Aid Services Ltd

Account No:      46847599

Sort Code:         09-01-27

PLEASE DO NOT SEND CASH


On Site Training

Access to suitable parking at the venue will be needed for the instructor.  If this is not available we need to be informed at least seven days prior to the start date, as it will affect the amount of equipment the instructor can bring.

If parking meters or paying car parks need to be utilised the client will need to provide payment.

The instructor will provide all equipment they need to teach the course, unless otherwise agreed or parking close to the venue cannot be allocated.

The training/assessment venue must be suitable for the purpose (i.e. – no interruptions, appropriate environment, sufficient, space carpeted floor for first aid courses etc.).

Our instructors are under strict instruction to terminate any training where they believe their personal safety or health & safety may be at risk and in such cases any company will still be liable for all outstanding fees without exception.

We will always prosecute persons who threaten or assault our staff.

Mileage Charges / Accommodation

There is no charge for the first twenty five miles, after that a mileage rate of 40p per return mile will be charged.  If any congestion fees parking meters or paying car parks need to be utilised the client will need to provide payment for these. The mileage is worked out by using A.A Route Planner.

The client will be responsible for any reasonable overnight costs for the Instructor / Assessor(s) where applicable, as agreed between both parties.


Cancellations & Amendments

ALL CANCELLATIONS MUST BE IN WRITING.
If the client cancels a course or a place on an open course, they will be liable to a cancellations fee.

This is charged on the following sliding scale:
25% of invoice total if cancelled within three weeks of start date (21 days), including Weekends.

50% of invoice total if cancelled within two weeks of start date (14 days), including Weekends.

100% of invoice total if cancelled within one week of start date (7 days), including Weekends.
Companies / Individuals who fail to cancel within this time will be liable for full payment of all fees due without exception.

Essential First Aid Services Ltd will also require full payment of all course fees due without exception for individuals that are absent without notice from any course.

If we have to cancel a course we will give as much notice to the client as possible.  Clients will be offered an alternative mutually agreeable date for training in the first instance.  If no agreement can be reached Essential First Aid Services Ltd will issue a refund to the client.

We retain the right to alter, amend, change or adjust any course profile as is deemed appropriate without notice.